Product support

rolens.cam Support

Help with camera access, photo storage, location stamps, purchases and downloadable resources.

For the fastest diagnosis, open Rolens, tap R°, choose Contact Support, and send the prefilled message. It includes the app version, build, platform, OS, and device model.

Email support@rolens.cam

Camera does not open

  1. Open your device settings and confirm Camera access is allowed for Rolens.
  2. Close and reopen Rolens after changing permission.
  3. If the viewfinder is still unavailable, include your device model and OS version in the support message.

A photograph did not appear in Photos

Rolens always keeps captured work in its internal gallery first. Auto-save and Export create an additional copy in the system photo library.

  • On iPhone or iPad, allow Rolens to add photos when prompted, or enable add-only Photos access in Settings.
  • On Android 10 and newer, Rolens uses scoped storage and does not need broad photo-library access. Older supported Android versions may request storage permission when exporting.
  • Check available device storage. Keep Rolens open until an export finishes.

Location stamp is blank

Location is optional and requested only after you enable the location token. Allow approximate location while using the app, keep Location Services enabled, and take a new photograph. Existing photographs are not retroactively changed. If permission is denied or a location cannot be obtained in time, Rolens captures normally without the location token.

Purchase or subscription access is missing

  1. Confirm the device is signed into the same Apple or Google account used for the purchase.
  2. Open the R° About screen and choose Restore Purchases.
  3. Check that the store can connect to the internet. A previously cached entitlement may work offline, but restoration requires the store service.
  4. If access is still missing, contact support with the platform, product name, and store transaction or order ID. Never send a card number or store password.

Looks or resources will not update

Rolens can run from resources bundled with the app. When a remote catalog is configured, updates require a network connection and are accepted only after their signed manifest is verified. Retry on a stable connection. A failed update should leave the last valid catalog available.

Privacy and deletion

Read the Privacy Policy or follow the exact steps on the Data Deletion page. Rolens does not require an account.